Terms of Service

Last updated: February 15, 2026

1. Definitions

These Terms of Service (hereinafter "Terms") govern access to and use of the GetCloser platform, accessible at app.getcloser.chat, including all features, APIs, and related services (hereinafter "Service" or "Platform").

Provider: BUSINESS BOOSTER ITALIA S.R.L.

Registered office: Via Fabio Filzi 20, 66034 Lanciano (CH), Italy

Email: legal@getcloser.chat

In these Terms, the following definitions apply:

• "Provider" or "We": Business Booster Italia S.R.L., owner and operator of the GetCloser Platform.
• "Customer" or "You": the natural or legal person who subscribes to a plan and uses the Service.
• "Tenant": the isolated workspace assigned to the Customer, within which all users authorized by the Customer operate.
• "User": any natural person authorized by the Customer to access the Service (Owner, Admin, Operator).
• "Customer Data": all data uploaded, entered, or generated by the Customer and its Users in connection with the use of the Service, including contacts, messages, files, and configurations.

2. Acceptance of Terms

By registering for or accessing the Platform, you represent that you have read, understood, and fully accepted these Terms and our Privacy Policy. If you are acting on behalf of an organization, you represent that you have the authority to bind such organization to these Terms.

The Provider reserves the right to modify these Terms at any time. Changes will be communicated via email or through a notice on the Platform with at least 30 days' prior notice. Continued use of the Service after the changes take effect constitutes acceptance thereof.

3. Description of the Service

GetCloser is a conversational CRM platform that offers:

• Centralized management of customer conversations via WhatsApp Business API, Email, and Internal Notes.
• Structured CRM with contact profiles, custom fields, tags, and interaction history.
• Artificial intelligence for reply suggestions, automatic responses (Autopilot), and document-based search (RAG).
• Multi-operator management with roles, assignments, and access control.
• WhatsApp templates with dynamic variables, individual and bulk sending.
• Automated actions based on triggers and events.

The Service integrates with third-party platforms (Meta/WhatsApp, OpenAI) whose operation is subject to their respective terms of use. The Provider is not responsible for interruptions, changes, or limitations imposed by such platforms.

4. Registration and Account

4.1 Requirements

To use the Service, you must be at least 18 years old and legally capable of entering into binding contracts. If you represent an organization, you must be authorized to act on its behalf.

4.2 Credentials

You are responsible for the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access at legal@getcloser.chat.

4.3 Accuracy of information

You agree to provide accurate, up-to-date, and complete information during registration and to keep it current. The Provider reserves the right to suspend or close accounts with clearly false or incomplete information.

5. Plans, Pricing, and Payments

5.1 Available plans

The Service is offered in various pricing plans (Starter, Professional, Enterprise) with differentiated features and limits. Up-to-date plan details are always available on the Pricing page of the website.

5.2 Trial period

All plans include a 14-day free trial with full access to the features of the selected plan. At the end of the trial period, the Service will be suspended unless a paid subscription is activated. No credit card is required for the trial.

5.3 Billing

Subscriptions are billed in advance on a monthly or annual basis, according to the Customer's choice. Payments are processed through Stripe, Inc. and are subject to its terms of service.

5.4 Additional operators and AI credits

The Customer may purchase additional operators (billed monthly) and AI credit packages (one-time payment). Additional operators are billed on a pro-rata basis relative to the active billing cycle.

5.5 Additional storage

Each plan includes a storage allowance. Excess storage is billed separately based on peak usage during the billing period, at the price indicated on the Pricing page.

5.6 Price changes

The Provider reserves the right to modify plan prices. Changes will be communicated with at least 30 days' prior notice and will take effect from the next subscription renewal. The Customer may cancel without penalty before the new price takes effect.

6. Cancellation and Refunds

6.1 Cancellation by the Customer

The Customer may cancel their subscription at any time from the Settings → Billing panel or through the Stripe portal. Cancellation takes effect at the end of the current billing period, and the Service remains accessible until that date.

6.2 Refunds

Monthly subscriptions are not eligible for refunds for the current period. For annual subscriptions, the Customer may request a pro-rata refund within the first 30 days of subscription by contacting legal@getcloser.chat.

6.3 After cancellation

Following cancellation, Customer Data will be retained for a period of 30 days, during which the Customer may request the export of their data. After this period, data will be permanently deleted, except where retention is required by law.

7. Acceptable Use

The Customer agrees to use the Service in compliance with applicable laws and these Terms. In particular, the following is prohibited:

• Sending unsolicited messages (spam), commercial communications without consent, or misleading content through the Platform.
• Violating WhatsApp Business, Meta Business, or any integrated third-party platform policies.
• Using the Service for illegal or fraudulent activities or activities that infringe the rights of third parties.
• Attempting to access data belonging to other Tenants or circumventing the Platform's security and isolation mechanisms.
• Intentionally overloading the Service infrastructure with excessive or unauthorized automated requests.
• Reselling, sublicensing, or redistributing the Service without the Provider's written authorization.
• Uploading unlawful, defamatory, obscene content, or content that incites violence or discrimination.

Violation of these rules may result in the suspension or termination of the account without prior notice and without entitlement to a refund.

8. Intellectual Property

8.1 Platform

The GetCloser Platform, including its software, graphical interface, design, source code, algorithms, trademarks, logos, and documentation, is the exclusive property of Business Booster Italia S.R.L. or its licensors. These Terms do not transfer any intellectual property rights to the Customer.

8.2 Customer Data

The Customer retains full ownership of their data. The Customer grants the Provider a limited, non-exclusive, and revocable license to process such data solely for the purpose of delivering the Service. The Provider will not use Customer Data for purposes other than delivering the Service, except in aggregated and anonymized form to improve the Platform.

8.3 Feedback

Any suggestions, ideas, or feedback provided by the Customer regarding the Platform may be freely used by the Provider without any obligation of compensation or attribution.

9. Artificial Intelligence

The Service integrates artificial intelligence features provided through OpenAI. The Customer acknowledges that:

• AI-generated responses are suggestions and do not replace human judgment. The Customer is responsible for reviewing and approving any content sent to their end customers, whether in assisted mode or Autopilot mode.
• Message content may be sent to OpenAI for response processing, in accordance with the Privacy Policy.
• The Provider does not guarantee the accuracy, completeness, or appropriateness of AI responses in every circumstance.
• Use of the AI feature is subject to the credit limits provided under the subscribed plan.

10. Service Levels and Availability

10.1 Availability

The Provider commits to maintaining the Platform operational with an availability level of 99.5% on a monthly basis, calculated excluding scheduled maintenance periods.

10.2 Maintenance

Scheduled maintenance will be communicated with at least 24 hours' notice via email or notice on the Platform. The Provider will endeavor to minimize the impact on Users and to schedule maintenance during periods of lower usage.

10.3 Third-party services

The operation of the Service depends on third-party platforms (Meta/WhatsApp, OpenAI, Supabase, Vercel, Stripe). The Provider is not responsible for interruptions caused by such platforms and does not offer guarantees regarding their availability.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available." The Provider makes no express or implied warranties, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• The Provider shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill, even if advised of the possibility of such damages.
• The Provider's total aggregate liability to the Customer for any claim arising from these Terms shall in no event exceed the total amount paid by the Customer in the 12 months preceding the event giving rise to the claim.
• The Provider is not responsible for the content of messages sent by the Customer or its Users through the Platform, nor for the consequences arising from communications with the Customer's end customers.

12. Indemnification

The Customer agrees to indemnify and hold harmless the Provider, its directors, employees, and contractors from any claim, damage, cost, or expense (including reasonable legal fees) arising from:

• Breach of these Terms by the Customer or its Users.
• Violation of laws or third-party rights in the use of the Service.
• Content uploaded, sent, or processed by the Customer through the Platform.
• Improper use of messaging features in violation of WhatsApp policies or anti-spam regulations.

13. Suspension and Termination

13.1 Suspension by the Provider

The Provider may temporarily suspend access to the Service in the event of:

• Breach of these Terms or the acceptable use policy.
• Non-payment for more than 15 days past the invoice due date.
• Activities that jeopardize the security or integrity of the Platform.
• Request by competent authorities.

The Provider commits, where possible, to notify the Customer in advance and to grant a reasonable period to remedy the breach before suspension.

13.2 Termination by the Provider

The Provider may terminate the contract with immediate effect in the event of a serious or repeated breach of these Terms, illegal or fraudulent activities, or non-payment for more than 30 days.

13.3 Effects of termination

In the event of termination, the same provisions set forth in Section 6.3 regarding data retention and deletion shall apply.

14. Data Protection

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

The Provider acts as:

• Data Controller for Platform User data (registration, access, and billing data).
• Data Processor for Customer Data (CRM contacts, messages, files) processed on behalf of the Customer pursuant to Article 28 of the GDPR.

The Customer, as Data Controller of their end customers' data, is responsible for:

• Obtaining and documenting the appropriate legal bases for processing their contacts' data.
• Informing their end customers about the processing of their data in compliance with Articles 13-14 of the GDPR.
• Complying with applicable regulations regarding electronic commercial communications (Italian Legislative Decree 196/2003, EU Regulation 2016/679).

15. WhatsApp Communications

The use of WhatsApp Business API features through the Platform is subject to the following additional conditions:

• The Customer is solely responsible for the content sent through their WhatsApp Business number.
• The Customer agrees to comply with Meta's WhatsApp Business Policy and Commerce Policy.
• Bulk messaging is permitted exclusively through Meta-approved templates and only to contacts who have provided explicit consent.
• The Provider is not responsible for the suspension or restriction of the Customer's WhatsApp number by Meta as a result of policy violations.
• WhatsApp templates are subject to review and approval by Meta. The Provider does not guarantee the approval of any template.

16. Force Majeure

The Provider shall not be liable for delays or failures to perform caused by events beyond its reasonable control, including but not limited to: natural disasters, pandemics, wars, acts of terrorism, network or power outages, failures of third-party platforms, government orders, or regulatory changes.

17. Governing Law and Jurisdiction

These Terms are governed by Italian law. For any dispute arising from these Terms or the use of the Service, the parties agree to attempt amicable resolution. In the event of failure to reach an agreement, the Court of Lanciano (CH), Italy, shall have exclusive jurisdiction.

For Customers qualifying as "consumers" under the Italian Consumer Code (Legislative Decree 206/2005), the court of the consumer's place of residence or domicile shall have jurisdiction, if located in Italy.

18. General Provisions

• Entire agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between the parties and supersede any prior understandings or communications.
• Assignment: the Customer may not assign their rights or obligations under these Terms without the Provider's written consent. The Provider may assign its rights and obligations in connection with corporate transactions (merger, acquisition, transfer of a business division).
• Severability: if one or more provisions of these Terms are found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: the failure to enforce any provision of these Terms shall not constitute a waiver of the right to enforce it in the future.

19. Contact

For any questions regarding these Terms of Service:

Business Booster Italia S.R.L.

Via Fabio Filzi 20, 66034 Lanciano (CH), Italy

Email: legal@getcloser.chat